FAQ
Frequently Asked Questions
Do you offer free shipping?
Yes. Every order ships free to any UK address, with tracking included as standard. There is no minimum spend and no surcharge at checkout.
How long will my order take to arrive?
Orders are checked, packed and dispatched within 1–3 working days.
After dispatch, delivery within the United Kingdom usually takes 8–12 working days, so most orders arrive 9–15 working days after you place them.
Every parcel is tracked and you will receive the tracking number by email. Full details are on our Shipping & Delivery page.
Which countries do you ship to?
We deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands.
We are not able to ship outside the UK at the moment.
How can I track my order?
As soon as your order is dispatched you will receive a tracking number by email with a link to follow your parcel.
If you cannot find that email, please check your spam folder first, then contact us at info@londonjewelryboutique.com and we will resend it.
What is your return policy?
If you are not happy with your purchase you can return it within 30 days of delivery for a full refund.
Email info@londonjewelryboutique.com or use our contact page first, and we will reply within one working day with the return address and instructions.
You pay the cost of returning an item you have simply changed your mind about. If an item is faulty, damaged or not what you ordered, we always cover the return cost.
Approved refunds are issued to your original payment method within 5 working days, and in any case within 14 days of us receiving the item back. There is no restocking fee. Full details are on our Return Policy page.
What is your jewellery made from?
We curate our jewellery rather than manufacture it ourselves, and we describe every piece honestly.
Where a metal is plated or silver-tone alloy we say so, and where a stone is synthetic rather than natural we say so.
The exact materials, dimensions and chain lengths are listed on each product page.
Will my jewellery tarnish? How should I care for it?
Our pieces are plated jewellery designed for regular everyday wear rather than solid precious metal, so a little care keeps them looking their best for much longer.
Put your jewellery on after lotion and perfume, take it off before swimming, showering or sleeping, and store pieces separately rather than loose together.
Softer set stones such as synthetic opal stay brightest when kept apart from harder pieces.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express and UnionPay, and you can also pay with PayPal.
The exact card types available to you depend on your card issuer and your device, and are shown at checkout. All prices are charged in pounds sterling (GBP).
See our Payment Policy for more.
Is my payment secure?
Yes. Our shop runs on Shopify and all payments are processed over a secure SSL-encrypted connection by payment providers that are PCI DSS compliant.
Your full card details are never stored on our servers.
Where are you based and how can I contact you?
London Jewellery Boutique is operated by Skiepa, a registered Dutch company, and sells and ships to customers in the United Kingdom.
Registered address: Professor Kouwerstraat 39, 2035 CB Haarlem, Netherlands.
Chamber of Commerce (KvK): 86814613
VAT: NL004312842B15
You can reach us at info@londonjewelryboutique.com or through our contact page. Our team is available Monday to Friday, 09:00–18:00 GMT, and we reply within 1 business day.
