Return Policy

Last updated: 15 August 2026

30 days to change your mind

If you are not happy with your purchase you can return it within 30 days of delivery for a full refund. Consumers in the United Kingdom have a statutory right to cancel within 14 days of delivery without giving a reason; we extend that to 30 days voluntarily. Once you have told us you are cancelling, you have a further 14 days to send the items back.

Condition

Items must be unworn, undamaged and returned in their original packaging with any tags still attached. We may reduce your refund if the item has been handled more than was necessary to check it.

What cannot be returned

• Personalised or engraved items made to your specification.
• Pierced earrings and other hygiene-sensitive items, once the sealed packaging has been opened.
• Gift cards.

These exclusions do not apply if the item is faulty or not as described.

How to return

1. Email info@londonjewelryboutique.com with your order number and the items you want to return.
2. We reply within one working day with the return address and instructions.
3. Pack the item securely and send it back with a tracked service, keeping your proof of postage.

Please do not send anything back before contacting us — unannounced returns cannot always be traced to an order.

Return shipping costs

You pay the cost of returning an item you have simply changed your mind about. If the item is faulty, damaged or not what you ordered, we always cover the return cost and refund your postage.

Refunds

Once we receive and inspect your return we email you to confirm. Approved refunds are issued to your original payment method within 5 working days, and in any case within 14 days of us receiving the item back or of receiving your proof of postage, whichever comes first. Depending on your bank it can take a further 5–10 working days to appear on your statement. Delivery is free on all our orders, so there is no delivery charge to refund.

Exchanges

The quickest way to exchange is to return your item for a refund and place a new order for the piece you want.

Faulty items

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, as described, and fit for purpose. If they are not, you have 30 days from delivery to reject them and get a full refund, and after that you are entitled to a repair or replacement. Email info@londonjewelryboutique.com with photos and your order number. We do not ask you to send anything back before we have looked at the photograph.

If you are not happy with the outcome

Email us and we will look at it again. You can also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

Questions or complaints

Email info@londonjewelryboutique.com, call +44 7974 071785, or use our contact page. Our customer service is available Monday to Friday, 09:00–18:00 (GMT). Saturday and Sunday closed. We reply within one working day.

London Jewellery Boutique
Operated by Skiepa
Professor Kouwerstraat 39, 2035 CB Haarlem, Noord-Holland, Netherlands
Chamber of Commerce (KvK): 86814613 · VAT: NL004312842B15