Privacy Policy
Last updated: 15 August 2026
This Privacy Policy explains how London Jewellery Boutique ("we", "us", "our") collects, uses and shares your personal information when you visit or place an order on londonjewelryboutique.com (the "Site").
Who we are
The controller of your personal data is London Jewellery Boutique, Professor Kouwerstraat 39, 2035 CB Haarlem, Netherlands. Chamber of Commerce (KvK) number: 86814613. VAT number: NL004312842B15. You can reach us at info@londonjewelryboutique.com.
What we collect
- Order information — name, billing and shipping address, email address, phone number and the items you ordered. We need this to fulfil your order.
- Payment information — payments are handled by our payment providers. We never receive or store your full card details.
- Device information — browser type, IP address, time zone, the pages you view and how you interact with the Site, collected through cookies and similar technologies.
- Communications — the content of emails or messages you send us, and your newsletter subscription status if you sign up.
Why we use it
- To process and ship your order, send order confirmations and handle returns.
- To provide customer support and answer your questions.
- To detect and prevent fraud.
- To improve the Site and our product range.
- To send you marketing emails, but only if you have opted in. You can unsubscribe at any time via the link in every email.
Legal basis
We process your data to perform our contract with you (orders), to comply with legal obligations (accounting and tax records), on the basis of your consent (marketing and non-essential cookies), and for our legitimate interests (fraud prevention and improving our service).
Who we share it with
We share personal data with service providers acting on our behalf: Shopify (our e-commerce platform), our payment providers, our shipping and fulfilment partners, and our email and analytics providers. They may only use your data to perform services for us. We also disclose data where we are legally required to do so.
International transfers
Some of our providers are located outside the European Economic Area and the United Kingdom. Where data is transferred outside those areas we rely on the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or an adequacy decision.
How long we keep it
Order and invoice data is kept for as long as tax law requires (7 years in the Netherlands). Marketing data is kept until you unsubscribe. Other data is deleted once it is no longer needed.
Your rights
You have the right to access, correct, delete or receive a copy of your personal data, to object to processing, and to withdraw consent at any time. Email info@londonjewelryboutique.com and we will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority — in the United Kingdom that is the Information Commissioner's Office (ico.org.uk), and in the Netherlands the Autoriteit Persoonsgegevens.
Cookies
See our Cookie Policy for details on the cookies we use and how to manage them.
Changes
We may update this policy to reflect changes to our practices or for legal reasons. The date at the top shows when it was last revised.
Questions or complaints
Email info@londonjewelryboutique.com, call +44 7974 071785, or use our contact page. Our customer service is available Monday to Friday, 09:00–18:00 (GMT). Saturday and Sunday closed. We reply within one working day.
London Jewellery Boutique
Operated by Skiepa
Professor Kouwerstraat 39, 2035 CB Haarlem, Noord-Holland, Netherlands
Chamber of Commerce (KvK): 86814613 · VAT: NL004312842B15
