Shipping & Delivery

Last updated: 15 August 2026

Shipping costs

Delivery is free on every order, with no minimum spend and no surcharge at checkout. Tracking is included as standard.

Where we deliver

We deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and the Channel Islands. We do not currently ship anywhere else.

Processing time

Orders are checked, packed and dispatched within 1–3 working days. Orders placed on a weekend or public holiday are processed on the next working day.

Delivery times

After dispatch, delivery within the United Kingdom usually takes 8–12 working days. Counting the time we need to check and pack your order, most parcels arrive within 9 to 15 working days of the day you place it.

Our pieces are sent from our supply partner overseas, which is why delivery takes longer than a next-day parcel from a UK warehouse. We would rather tell you that before you order than surprise you afterwards. These are estimates, not guarantees — busy periods, customs checks and carrier delays can add time.

Track your order

You receive a tracking link by email as soon as your parcel is dispatched. It can take up to 48 hours for the first scan to appear. If your tracking has not moved for 7 days, email info@londonjewelryboutique.com and we will chase it for you.

Orders with several items

Items in the same order may travel separately and arrive on different days. You are never charged extra when that happens.

Delivery addresses

Please check your address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it if the parcel has not yet left. We cannot cover the cost of parcels lost because of an incorrect address supplied by the customer.

Customs and import duties

The price you see at checkout is the price you pay. UK VAT is included in every price shown on this Site and is accounted for at the point of sale, so you will not be asked to pay VAT, import duty or a carrier handling fee when your parcel is delivered. If a carrier ever does ask you for such a charge, send us the paperwork at info@londonjewelryboutique.com and we will reimburse you.

Lost or damaged parcels

If your parcel arrives damaged, or tracking shows it as lost, contact us at info@londonjewelryboutique.com within 14 days of the expected delivery date. If your order has not arrived within 30 days of the dispatch email, we will send a replacement or issue a full refund, whichever you prefer.

Questions or complaints

Email info@londonjewelryboutique.com, call +44 7974 071785, or use our contact page. Our customer service is available Monday to Friday, 09:00–18:00 (GMT). Saturday and Sunday closed. We reply within one working day.

London Jewellery Boutique
Operated by Skiepa
Professor Kouwerstraat 39, 2035 CB Haarlem, Noord-Holland, Netherlands
Chamber of Commerce (KvK): 86814613 · VAT: NL004312842B15