Payment Policy

Last updated: 15 August 2026

How you can pay

We accept Visa, Mastercard, Maestro, American Express and UnionPay, and you can also pay with PayPal. The exact options available to you depend on your card issuer and your device, and are shown at checkout. Whichever method you use, you are charged in pounds sterling.

Currency and VAT

All prices are shown and charged in pounds sterling. VAT is included where applicable and is itemised at checkout. Delivery within the United Kingdom is free, so nothing is added to the price you see on the product page. If your card is issued in another currency, your bank may apply its own conversion rate and a foreign transaction fee.

When you are charged

Payment is taken in full when you place your order. Your order is confirmed by email as soon as the payment is authorised. If a payment is declined, no order is created and no goods are reserved.

Secure payment

Our checkout runs on Shopify and is PCI DSS compliant. All payment data is transmitted over an encrypted TLS connection and is processed by our payment providers. We never see or store your full card number, expiry date or security code.

Fraud prevention

Orders are screened for fraud. We may ask you to confirm your identity, or cancel an order and refund it in full, if a payment cannot be verified.

Failed or duplicate payments

If a payment fails but the amount was reserved on your account, your bank normally releases it within 5 working days. If you believe you were charged twice, email info@londonjewelryboutique.com with your order number and we will investigate and refund any duplicate within 5 working days.

Refunds

Refunds are always issued to the original payment method. See our Return Policy for timings and conditions.

Pricing errors

If a piece is listed at an obviously incorrect price, we will contact you before dispatch. You can confirm the order at the correct price or cancel it for a full refund.

Questions or complaints

Email info@londonjewelryboutique.com, call +44 7974 071785, or use our contact page. Our customer service is available Monday to Friday, 09:00–18:00 (GMT). Saturday and Sunday closed. We reply within one working day.

London Jewellery Boutique
Operated by Skiepa
Professor Kouwerstraat 39, 2035 CB Haarlem, Noord-Holland, Netherlands
Chamber of Commerce (KvK): 86814613 · VAT: NL004312842B15