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30 Days to Return
Not right for you? Return eligible items within 30 days of delivery. Email us and we will send you the return address.
Frequently Asked Questions
Do you offer free shipping?
Yes! We offer free shipping on all orders across the United Kingdom — no minimum purchase required.
What is your return policy?
You can return eligible items within 30 days of delivery. Contact us at info@londonjewelryboutique.com or through our contact page and we will send you the return address. Return shipping is paid by the customer, and there is no restocking fee.
How can I track my order?
As soon as your order ships, you’ll receive a tracking number by email with a link to follow your package.
How is your jewellery made?
We curate our jewellery rather than manufacture it ourselves. Each piece is selected from our supply partners and checked before it goes into the shop.
We describe every piece honestly: where a metal is plated or a silver-tone alloy we say so, and where a stone is synthetic rather than natural we say so. The exact materials, dimensions and chain lengths are listed on each product page.
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express and UnionPay, and you can also pay with PayPal. The exact options available to you depend on your card issuer and your device, and are shown at checkout. All prices are charged in pounds sterling (GBP).
Is my payment secure?
Absolutely. All payments are processed through a secure SSL-encrypted connection and our payment providers are fully PCI DSS compliant. Your card details are never stored on our servers.
Will my jewellery tarnish? How should I care for it?
Our pieces are plated jewellery designed for regular everyday wear rather than solid precious metal, so a little care keeps them looking their best for much longer.
Put your jewellery on after lotion and perfume, take it off before swimming, showering or sleeping, and store pieces separately rather than loose together. Plated and coated finishes wear over time — that is normal for this type of jewellery.
How can I contact you?
You can reach us at info@londonjewelryboutique.com or via our contact page. Our team is available Monday to Friday, 09:00–18:00 GMT, and we reply within 1 business day.
